Solving and Resolving Problems in your Workplace
How much time is wasted in your company/organisation on petty squabbles and disputes between staff which in some cases lead on to serious problems? For most companies the answer is quite a lot. Mediation is all about helping you to sort out things for yourselves. Our emphasis at Mediation Works is on helping managers and HR professionals design effective strategies for successful conflict resolution.
We are experts in helping to resolve conflicts but we don’t believe that relying on outside expert mediators is enough for a successful company. Of course we provide that expertise when necessary (and there will always be situations which require a conflict resolution expert) but what we really want to do is to help you to get better at understanding and dealing with conflicts yourselves.
What’s more, we want you to discover how opening up some of those difficult conversations between staff or with customers can actually help you to improve your business.
Our holistic approach focuses on working with your organisation or business to equip you with the knowledge and skills to improve performance through effective conflict management.
Working with The Communication Challenge, specialists in Employee Engagement Solutions, we have developed conflictResolutionindex360© to provide you with a systemic analysis of how conflict arises and is managed in your organisation, before we work with you to design and implement solutions to meet your specific needs.
Improvements will then be monitored and measured so that you can be confident of getting value for money.
If you don’t want the whole package we provide a full range of conflict resolution and associated services for you to choose from.
- A full mediation service to deal with workplace disputes. This will be available and encouraged as an early informal resolution service, but it can be used at all stages of a dispute.
- Assessment of your current conflict management systems using conflictResolutionindex360©
- Root Cause Analysis
- Business Coaching and Leadership training
- Specialist Training in all aspects of conflict management - from National Open College Network Accredited mediator training to half or full day skills workshops delivered in house and designed to your particular requirements.
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Case Studies - Click Case Ref or Case Title for more details
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