Solving and Resolving Problems in your
Workplace
How much time is wasted in your
company/organisation on petty squabbles and
disputes between staff which in some cases lead on
to serious problems? For most companies the answer
is quite a lot. Mediation is all about
helping you to sort out things for yourselves. Our
emphasis at Mediation Works is on helping managers
and HR professionals design effective strategies
for successful conflict resolution.
We are experts in helping to resolve conflicts but
we don’t believe that relying on outside
expert mediators is enough for a successful
company. Of course we provide that expertise when
necessary (and there will always be situations
which require a conflict resolution expert) but
what we really want to do is to help you to get
better at understanding and dealing with conflicts
yourselves.
What’s more, we want you to discover how
opening up some of those difficult conversations
between staff or with customers can actually help
you to improve your business.
Our holistic approach focuses on working with your
organisation or business to equip you with the
knowledge and skills to improve performance through
effective conflict management.
Working with The Communication Challenge,
specialists in Employee Engagement Solutions, we
have developed
conflictResolutionindex360© to provide
you with a systemic analysis of how conflict arises
and is managed in your organisation, before we work
with you to design and implement solutions to meet
your specific needs.
Improvements will then be monitored and
measured so that you can be confident of getting
value for money.
If you don’t want the whole package we
provide a full range of conflict resolution and
associated services for you to choose from.
- A full mediation service to deal with
workplace disputes. This will be available and
encouraged as an early informal resolution
service, but it can be used at all stages of a
dispute.
- Assessment of your current conflict
management systems using
conflictResolutionindex360©
- Root Cause Analysis
- Business Coaching and Leadership
training
- Specialist Training in all aspects of
conflict management - from National Open College
Network Accredited mediator training to half or
full day skills workshops delivered in house and
designed to your particular requirements.
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