Today's public sector faces enormous pressure to change the way it deals with its stakeholders. It is encouraged to embrace innovation, enterprise and community values and adopt elements of best practice from the business and non-profit sectors. Managers find themselves dealing with performance targets, outsourcing companies and de-unionised workplaces like never before. In such a challenging climate, conflicts and disputes will inevitably arise. It's no surprise that public services are increasingly turning to mediation to resolve these problems.
Mediation can be used to resolve conflicts in the workplace and disputes with service users, suppliers and employees. In contrast to litigation, mediation resolves disputes without apportioning blame, allowing the parties to move on and continue working together.
Mediation Works is one of the UK’s longest established and largest mediation practices. As a Community Interest Company, we're at the forefront of the social enterprise movement, which will increasingly influence the way public sector services are delivered in the future. Our experienced team of professional mediators offer a range of services for the public sector, including:
Contractual mediation – for disputes with suppliers, contractors and clients, including negligence claims, dual party and multi-party disputes.
Workplace mediation - for one-off employee problems including colleague relationship breakdown, bullying, harassment, discrimination, grievances, and disciplinary issues.
Workplace consultancy – ongoing training and support for HR managers to build a better, more productive workplace.
Service user complaints - relating to service provision and complaints of diiscrimination in the supply of or access to services.
Health sector services including complaints over the delivery and quality of care by patients, or by families when the patient has died.
Education sector services including provision for Special Educational needs and equality of service provision under the Disability Discrimination act.